LOTTERYWORLD FAQ’s
A. General FAQ’s
1. Account Registration
How do I get started?
Click the “Sign Up” button at the top of the homepage, then fill in the required information, including your personal details, email address, password, and country. Once submitted, you’ll receive a confirmation email to verify your account.
Can I change my password?
Certainly. Just login in your account, open the submenu on the top right corner and click Settings. From there, you can change/update your password.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page and follow the instructions. You’ll receive an email with a reset link to set up a new password.
2. Account Verification
What documents do I need to provide?
In order to have your account verified, you need to provide the following documents:
1. Proof of identity: ID card or Driving license (front & back side) or Passport (data page)
2. Proof of residence: Utility bill or Bank statement that clearly indicates your full name and address, not more than 6 months old.
3. Biometric Identification: A selfie that includes both the individual's face and the provided ID, ensuring clarity, good lighting, and visibility of details.
Kindly note that the provided documents should be either clear photographs or PDF files and clearly show all 4 corners. Documents that are cropped, scanned or edited, will not be accepted.
How do I provide my documents?
Login in your account and open the submenu on the top right corner of your account. Click on Documents and you may proceed uploading the requested files. Alternatively, you can do the same process by clicking the Verify Identity tab.
Do I need to provide my documents before depositing funds in my account?
Typically, you can make a deposit into your account before completing the full verification process. However, please be aware that you may be required to verify your account at a later stage, especially before you can make withdrawals or access certain features. We recommend completing the verification process as soon as possible to ensure a smooth and uninterrupted experience.
Why do you need all this information?
LotteryWorld is licensed and regulated by the Tobique Gaming Authority (TGA). Gaming law obliges us to:
● confirm every player’s identity and age,
● protect players and the company from fraud, and
● comply with anti‑money‑laundering rules. Once we’ve verified you, we will not ask for the same documents again.
What happens if my documents are rejected?
If your documents are rejected, we'll send you an email explaining the reason. Common reasons include: Poor image quality: The document may be blurry or illegible.
● Expired documents: Your ID or proof of address may be out of date.
● Mismatch of information: The details on your documents may not match the information you provided during registration.
● Incomplete documents: Parts of the document may be missing.
The email will also include instructions on how to resubmit your documents correctly. Please review the reasons for rejection carefully and ensure your resubmitted documents meet our requirements. If you have any questions, please contact our customer support team.
When will you trigger a KYC check on me?
1. First withdrawal request
2. Your total deposits or withdrawals reach regulatory thresholds
3. Unusual activity (e.g., new device/IP or new payment method) In rare cases we may ask earlier to keep play and payments secure.
How long does verification take?
Most files are reviewed within 24 hours (Mon–Fri 09:00‑17:00 CEST). Large volumes or unclear images can extend this. You’ll receive an e‑mail as soon as your status changes.
What is Biometric Identification?
A selfie that includes both the individual's face and the provided ID, ensuring clarity, good lighting, and visibility of details.
I’ve sent/uploaded documents but got no reply—what should I do?
Check your spam folder first. If nothing is there after 48 hours, contact us via live chat with your e‑mail address and upload the files again (max 8 MB each).
What happens if I refuse to send/upload my documents?
We must suspend your account (no logins, deposits or withdrawals) until verification is complete; further correspondence will be held until the required files arrive.
3. Deposits/Withdrawals
What payment methods are available at LotteryWorld?
Currently, we accept credit and debit cards for deposits and withdrawals. We are actively working to introduce additional payment methods, including e-wallets and cryptocurrency, to give you more flexibility.
Are there fees for deposits or withdrawals?
Lotteryworld does not charge any fees for deposits or withdrawals. However, your payment provider may apply transaction or conversion fees, so it’s best to check with them directly.
What is the minimum deposit amount?
The minimum deposit amount is €10 (or equivalent in other currencies).
Are the deposit methods secure?
Absolutely, we prioritize security. Each payment method is secure, ensuring an effortless and safe transaction process.
What is the minimum and maximum withdrawal amount?
The minimum withdrawal amount is €20 (or equivalent). Maximum withdrawal limits: €90 per transaction, €500 per 24 hours, €3500 per week, €15,000 per month.
How long does it take to process withdrawals?
Withdrawals are processed within 1-5 business days, depending on the chosen payment method and any required verification checks.
Can I cancel a withdrawal request?
Yes, you can cancel a pending withdrawal by visiting the “Transactions” section in your account, as long as it hasn’t been processed yet.
Can I deposit funds from different countries?
Yes, our diverse range of deposit options allows users worldwide to fund their accounts without limitations.
Where can I see my transactions?
You can check your transaction history on the website by logging in and going to the "Wallet" page. Click on the "Transactions" tab to see all your transactions.
I can't see the deposited funds on my account. Why?
Depending on the selected payment method, it may take up to 60 minutes for the funds to show up on your account. The deposit amount or the purchased tickets will be visible on your account within 60 minutes. If the deposited amount or the tickets you have bought won't be visible on your account after this time, please contact our support team immediately.
Can I withdraw before verification is complete?
No. The withdrawal request will sit in ‘pending’ until your documents are approved. If approval fails, the withdrawal is cancelled and funds return to your balance.
4. Lotteries & Lotto tickets
How is the draw conducted?
The winning numbers are drawn using a RNG (Random Number Generator) so the outcome of the draw is completely random. There are various RNG's. At lotteryworld.com, we use a TRNG, which stands for True Random Number Generators. The TRNG is based on quantum physical processes which makes the draw fully random and honest. The drawing process is monitored from start to finish by Gaming Labs. This makes us Gaming Labs Certified. In the lottery world, Gaming Labs is a well-known name. They operate in 567 jurisdictions and have been active for 35 years. The drawing of your lucky numbers is in good, secure hands.
Where are the draws held?
The draws of the lotteries available at LotteryWorld are held in: EuroMillions: Paris, France Powerball: Orlando, USA Mega Millions: Atlanta, USA SuperEnalotto: Rome, Italy UK Lottery: Great Britain France Lotto: Paris, France Eurojackpot: Helsinki, Finland Polish Lotto: Warsaw, Poland
What does "jackpot" mean?
"Jackpot" is a synonym of the word "rollover" and means that none of the players hasn't hit the main prize, so the pool gets rolled over to the next draw. In some cases i.e. Mega Millions there
is no limit for the jackpot, some lotteries limit it to a specified amount, i.e. EuroMillions jackpot can reach 190 000 000€.
How many “jackpots” may occur in a particular lottery?
Lotto jackpots occur when none of the players hits the jackpot. In such a case, the pool from the previous draw gets rolled over to the next draw. Increased jackpot makes the lottery more attractive, while rollover makes it possible to win even a few hundreds of million dollars. Each of the lotteries has its own specific rules regarding the rollovers. Some of the lotteries don't limit the jackpot. This means that the prize may keep on rising until at least one of the players picks the numbers correctly. Lotteries without a jackpot limit are Powerball, SuperEnalotto and Mega Millions.
How big was the highest jackpot in the world?
The highest jackpot was hit in Powerball on 13.01.2016. After many weeks, the prize has reached 1,500,000,000 dollars. It was split between three lucky players from California, Florida, and Tennessee.
How to play?
First, you need to register an account on our website. Next, you need to make a deposit. Finally, you need to select your lottery, pick your lucky numbers and pay for your ticket.
Do I have to fill all the lines?
No, you can fill just one line, but more lines increase your winning chance.
What does "quick pick" mean?
You can use the "quick pick" feature while ordering the tickets. Quick pick feature allows you to pick the numbers automatically by our system, fully at random. This is an alternative to picking the numbers by yourself. Numbers generated by using the quick pick feature participate in the draw in the same manner as the ones picked by hand and allow players to receive a prize in case they match the drawn ones.
Can I pick some of the lines by myself and other ones with the “quick pick”?
Yes. It's up to the user to decide how many lines will be picked by himself and how many will be picked by the automatic quick pick. We encourage you to use “quick pick” for the most lines to make them as diverse as possible and increase your winning chances.
Where can I see my tickets?
You can check your tickets anytime on the website. You can do so by logging in and going to 'Wallet”'. When you're logged in and in your Wallet Overview, you can click on 'Transactions' & select Lottery on the respective box, for the requested time frame. Here you can see all your current and previously bought tickets.
Is LotteryWorld the organizer of the offered lotteries?
No. Each of the lotteries is organised by a company eligible to organise lotteries in the area of local availability. LotteryWorld offers a courier service, allowing the user to buy lottery tickets offered on the website. Our goal is to help with playing lotto in an easy, convenient, and safe way.
Does LotteryWorld scan the customer''s tickets?
We do not scan our customers' paper tickets. Scanning all these tickets would be extremely time-consuming and would significantly increase costs. Players can easily check the numbers they have selected at any time through their dashboard.
5. Winnings
How will I know if I have won?
You can check if you have won by logging in to your account and navigating to "Transactions - Lottery" in your Wallet Overview. The information about the ticket status and the prize is displayed there right after the draw.
What is my guarantee that I will receive my winning ticket or due money?
LotteryWorld is based on the win-win situation business model. What does it mean? If our player wins, we win as well. We build our reputation, trust, and good name and get free promotion in that way. Every player who wins a lottery with us contributes to a growing interest amongst other lotto zealots. In the long-run, our win-win business model is worth more than a huge jackpot. Not only do we care about our credibility, we also want our customers' trust and satisfaction, because "A satisfied customer is a recurring one."
What happens if I win the jackpot?
We’ll try to contact you, but it’s your duty to pick up your winnings. You can receive your winning up to six months after the draw. If you have started the winning pick up procedure during this time, you have 7 more days to pick up your prize.
May I remain anonymous if I win the jackpot?
No, the jackpot may be only paid out to the person who bought the ticket, so it is required that your account data matches your ID. Still, we won’t share any personal information publicly if you ask us to do so.
Do I have to pay the tax?
Each official lottery has its own tax rules. Some of the lotteries are tax-free, some are not. LotteryWorld will transfer the winnings to your personal account (except the high prizes) after a deduction of the relevant local, state, or federal taxes and the cost of the money transfer. If you win a high prize, LotteryWorld will notify you and will assist you in collecting the prize directly, so you can avoid extra bank charges. Note that any taxes in your country of residence are your responsibility.
How can I receive my winnings?
Winnings up to $2,500 are automatically paid to your account and you can make a withdrawal to your account. Winnings above $2,500 may be transferred directly to your account, but it’s possible that you will have to visit the lottery office and confirm your identity before receiving your winnings.
6. Casino Bonuses/Promotions
What are the available bonuses?
LotteryWorld offers multiple bonuses to existing and new users. Please click on the Special offers - Promotions tab (left hand side) so as to check the current available offers.
How do I claim the Welcome Bonus at LotteryWorld?
Simply make your first deposit, and the Welcome Bonus will be credited to your account automatically if you meet the eligibility criteria. Be sure to check the bonus terms for minimum deposit and wagering requirements.
Can I have multiple bonuses active at the same time?
No, only one bonus can be active at a time unless otherwise specified. You’ll need to complete the wagering requirements of your current bonus before activating another.
What do wagering requirements mean, and how do they affect my bonus?
Wagering requirements indicate how many times you must bet the bonus amount before you can withdraw winnings. For example, if you receive a 100 euro bonus with a 20x wagering requirement, you’ll need to wager 2,000 euro before withdrawing any winnings.
What are Free Spins?
Free spins are complimentary turns that can be used within a particular time period of being credited to your account, unless otherwise stated in the activated offer. After this period expires, your Free Spins will expire. Free spins are available on explicit slots.
Where can I check my active promotions?
You can always check your active promotions by logging in your account and clicking on your Wallet section.
7. General Questions
Are LotteryWorld games fair?
Yes, all games at LotteryWorld use Random Number Generators (RNGs) to ensure fair and unbiased results. Our RNGs are independently audited and certified by third-party regulators.
Is there a limit to how much I can win?
Some games may have maximum win limits or jackpots, which will be clearly stated in the game’s terms and conditions.
How secure is my personal information at LotteryWorld?
Your data is protected using advanced encryption technology and is stored securely. We comply with industry-standard data protection regulations to ensure your information remains private and secure.
What should I do if I suspect unauthorized access to my account?
Immediately change your password and contact our support team for assistance.
I’m unhappy with KYC delays—how do I complain?
First, contact our support team (chat, phone or e‑mail) and provide any missing files. If you are still dissatisfied you can follow our Complaints & Disputes Procedure here: https://www.lotteryworld.com/complaints
B. Lotteries FAQ’s
1. Frequently Asked Questions | Megamillions
What are the prizes available?
The jackpot starts at $50 million and regularly exceeds $1 billion, offering life-changing amounts of money.
How can I boost my winnings?
Every ticket now comes with a multiplier feature that can increase your non-jackpot prizes by up to 10 times.
How often are the draws?
MegaMillions draws take place twice a week, on Wednesdays and Saturdays, giving you two chances to win each week.
What is the process for playing MegaMillions online?
Simply choose your numbers, place your bet, and wait for the next draw.
What are the advantages of playing with LotteryWorld?
With LotteryWorld, you can play from anywhere and at any time, with the chance to win enormous jackpots and multipliers.
2. Frequently Asked Questions | PowerBall
What is the starting jackpot for PowerBall?
The starting jackpot for PowerBall is $20 million.
How high can PowerBall jackpots go?
PowerBall jackpots often soar into the hundreds of millions.
Can you win prizes other than the jackpot in PowerBall?
Yes, there are multiple prize categories, giving you many chances to win substantial prizes.
What is the PowerPlay option in PowerBall?
The PowerPlay option allows you to multiply non-jackpot prizes by up to 10 times.
How many PowerBall draws take place each week?
There are three PowerBall draws every week: on Monday, Wednesday, and Saturday.
Where can you play PowerBall online?
You can play PowerBall online at LotteryWorld.
How does LotteryWorld work for participating in PowerBall?
On LotteryWorld, you can easily buy your tickets, select your numbers, add the PowerPlay option, and join the next draw no matter where you are.
Why should you play PowerBall on LotteryWorld?
Because LotteryWorld makes it easy to participate in the draws, offering a convenient and secure way to try for one of the biggest jackpots in the world.
3. Frequently Asked Questions | SuperEnalotto
What is SuperEnalotto?
SuperEnalotto is a famous European lottery known for its massive prizes, simple gameplay, and four weekly draws.
How many draws does SuperEnalotto have each week?
SuperEnalotto has four weekly draws: three regular ones on Tuesday, Thursday, and Saturday, plus an extra draw on Fridays.
How do players participate in SuperEnalotto?
Players select six numbers from 1 to 90, aiming to match all six to win the jackpot, with an additional "Jolly Number" for second-tier prizes.
What is the cost to play SuperEnalotto, and what is the starting jackpot?
It costs €2 per bet, and the starting jackpot is €1 million, with no upper limit.
What was the largest SuperEnalotto jackpot ever recorded?
The largest jackpot in SuperEnalotto's history was €209 million, won in 2019.
Why is SuperEnalotto considered unique?
SuperEnalotto is unique because it has no jackpot cap, frequent rollovers, and affordable entry at just €2 per bet.
4. Frequently Asked Questions | Eurojackpot
How can you increase your chances of winning EuroJackpot?
You can increase your chances by using a Combo ticket, which allows you to select more than 5 main numbers and more than 2 EuroNumbers. The ticket automatically combines all possible lines for multiple combinations.
Why is a Combo ticket a good option?
A Combo ticket is perfect for lottery syndicates or individuals looking to play multiple combinations of their lucky numbers.
In how many countries is EuroJackpot played?
EuroJackpot is played across 18 European countries, including Germany, Spain, Italy, Denmark, and Finland.
What is the largest jackpot ever paid out in EuroJackpot?
The largest jackpot ever paid out was €120 million, the maximum allowed, won in July 2022.
When were extra draws introduced in EuroJackpot?
Extra draws were introduced in March 2022, adding Tuesday draws and doubling the opportunities to win each week.
Where can you conveniently play EuroJackpot online?
You can conveniently play EuroJackpot online at LotteryWorld.
How does LotteryWorld make it easy to play EuroJackpot?
LotteryWorld provides an easy and secure platform for selecting your numbers, placing your bets, and participating in the next draw, no matter where you are in the world.
5. Frequently Asked Questions | Euromillions
What is the highest jackpot ever paid in EuroMillions?
The highest jackpot ever paid was €230 million, won by a player in the United Kingdom in July 2022.
Have there been occasions where prizes were shared among multiple players?
Yes, on several occasions, prizes have been shared among multiple players, creating stories of luck and celebration across Europe.
What are the odds of winning the EuroMillions jackpot?
The odds of winning the jackpot are 1 in 139,838,160.
Are the chances of winning smaller prizes in EuroMillions better?
Yes, the chances of winning smaller prizes are much higher, making the lottery exciting for all players.
What happens to part of the revenue collected from EuroMillions bets?
Part of the revenue is allocated to support social and cultural causes in each participating country.
Why is EuroMillions considered more than just a lottery?
EuroMillions is considered an international event that unites millions of people with the hope of changing their lives.
What should you do to prepare for EuroMillions?
Prepare your numbers, pick your lucky star, and embark on this thrilling journey—you could be the next to join the elite circle of winners!
6. Frequently Asked Questions | Cash4Life
What are the odds of winning the top prize in Cash4Life?
The odds of winning the top prize of €1,000 a day for life are just over 1 in 21 million, which is better than most lotteries and significantly better than the 1 in 117 million chance of winning the EuroMillions.
When are the Cash4Life draws held?
The draw takes place in New York at 9pm local time every day, which is approximately 3am CET.
How soon can I find out the results of the Cash4Life draw?
Results are available shortly after the draw, so you can find out if you’ve won as you start your morning!
Where is the best place to play Cash4Life?
The best place to play Cash4Life is with LotteryWorld, the most reliable online lottery platform. LotteryWorld offers user-friendly features, secure transactions, and exclusive promotions to enhance your lottery experience.
Can I purchase Cash4Life tickets online?
Yes! Tickets can be purchased online or at authorized retailers. However, LotteryWorld makes it even easier to participate from the comfort of your home.
Why should I choose LotteryWorld for playing Cash4Life?
LotteryWorld is the best platform for playing Cash4Life, offering convenience, security, and exciting promotions to make your lottery journey unforgettable. Start dreaming and take your chance with Cash4Life today at LotteryWorld — your new life could start tomorrow!
7. Frequently Asked Questions | Lotto 6/49
How can I participate in Lotto 6/49?
You can purchase tickets online, through mobile apps, or at authorized retail outlets. Each ticket allows you to select six numbers and includes a randomly generated Lucky Ball number.
What are the odds of winning the Lotto 6/49 jackpot?
The odds of winning the classic Lotto 6/49 jackpot are 1 in 13,983,816. The odds of winning the Lucky Ball jackpot or the $1 million prize depend on the total number of Lucky Ball numbers issued for each draw.
Is Lotto 6/49 regulated?
Yes, Lotto 6/49 is regulated by the Interprovincial Lottery Corporation (ILC), ensuring fair play and that official rules are followed.
Are there additional options available for players?
Yes, Lotto 6/49 offers group play and subscriptions for multiple draws, providing players with more chances to win.
Where can I find more information about Lotto 6/49?
For more details about how to play, the prize structure, and the official rules, you can visit the Loto-Québec website. However, for an enhanced betting experience and to maximize your chances of winning, it's recommended to play at the best platform, LotteryWorld.
8. Frequently Asked Questions | France Loto
How does number selection work in France Loto?
In France Loto, players select 5 main numbers from a range of 1 to 49 and 1 additional number, called the "Numéro Chance," from a range of 1 to 10.
What is the starting jackpot amount in France Loto?
The starting jackpot begins at €2 million and can roll over to reach impressive amounts.
Can I participate in France Loto from outside France?
Yes, international players can participate through online platforms like LottoJack, which makes purchasing tickets and managing bets easy and secure.
Why should I bet with LottoJack?
LottoJack is a reliable and convenient platform that allows players to securely and effortlessly purchase France Loto tickets, even from outside France.
How does France Loto benefit society?
A portion of France Loto's revenue supports social, cultural, and sports initiatives in France, directly contributing to community well-being.
9. Frequently Asked Questions | California Superlotto Plus
What is the California SuperLotto Plus?
The California SuperLotto Plus is one of the biggest and most popular lotteries in the United States, held weekly. Players choose 5 numbers between 1 and 47, plus one additional Mega number between 1 and 27. If you match all the numbers, you can win multimillion-dollar prizes, with the minimum jackpot starting at $7 million.
How can I play the California SuperLotto Plus?
You can play the California SuperLotto Plus in two ways: traditionally, by purchasing your ticket at physical stores in California, or conveniently and securely through LotteryWorld, where you can place your bet online from anywhere. The platform offers an easy and accessible way for players worldwide to participate in the drawing.
What are the odds of winning the grand prize?
The odds of winning the grand prize by matching all 5 numbers and the Mega number are 1 in 41 million. While the chances of winning the grand prize are slim, the game still offers smaller prizes for partial matches, increasing your chances of winning something.
How do the prizes work in the California SuperLotto Plus?
The grand prize in the California SuperLotto Plus starts at $7 million and can roll over if there are no winners in the drawing. In addition to the grand prize, there are prizes for other combinations of numbers. Even if you don’t match all the numbers, you can still win smaller prizes for matching 4, 3, or 2 numbers, as well as additional prizes with the Mega number.
Why should I bet on LotteryWorld?
LotteryWorld offers an easy and secure way to play the California SuperLotto Plus and other international lotteries. You can participate in the drawings without leaving home, using the online platform. LotteryWorld also ensures secure transactions and allows you to bet on various lotteries from around the world, giving you more chances to win incredible prizes.
10. Frequently Asked Questions | California Superlotto Plus
How do I play Lotto India?
To play Lotto India, you need to select six numbers from a main pool of 1 to 50. You then select a single Joker Ball from a separate pool of 1 to 5. To win the jackpot, you must match all six main numbers and the Joker Ball.
When are the Lotto India draws held?
Lotto India holds one draw per week, every Friday. The draws typically take place at 6:00 PM IST (Indian Standard Time).
What is the jackpot for Lotto India, and what are the other prizes?
The Lotto India jackpot starts at a minimum of ₹40 Lakh (4,000,000 INR). The jackpot rolls over if there is no winner, allowing it to grow larger each week. There are also several other prize tiers for matching fewer numbers, offering players multiple ways to win.
How much does a Lotto India ticket cost?
The cost for a single Lotto India ticket is typically ₹40.
How do I claim my winnings if I win?
Winnings are automatically credited to your account. For smaller prize amounts, the funds are usually available immediately. For larger jackpots, you will be contacted by our support team, who will guide you through the process of verifying your identity and claiming your prize.